Terms & Conditions

ENROLMENT, PAYMENT, CANCELLATION & REFUND

1. Enrolment is not considered complete until payment has been made (either with a deposit, an instalment or with full payment) and has cleared.

1.1 Payments for events are non-refundable. If you cancel with more than 30 day’s notice, your payment can be transferred to another event or course facilitated by Hils Crisp. If you cancel with 30 days or less notice your payment is forfeit. If the organiser has to cancel for any reason, a full refund will of course be made.

1.2 Payments for courses, programs, memberships or coaching packages are non-refundable unless good reason is provided, such as the program being falsely advertised.

2. If you subscribe to a payment plan you agree to pay the remaining instalments on their due date until the amount has been paid in full. This applies even if you decide to cancel your booking. If you subscribe to a payment plan and fail to pay your instalments on the dates agreed, your access to the course or program will be temporarily cancelled without a refund until the payment has been received.

3. Payments up front are accepted via bank transfer, credit or debit card, via direct debit, Stripe, Go Cardless or PayPal. Payments within an agreed payment plan are made by signing up to a direct debit via Go Cardless or Stripe where payments are taken each month.

4. Your statutory right under the Consumer Contracts Regulations allows you fourteen (14) calendar days from the date of purchase of a course or program, in which to make a written request for cancellation, provided good reason is given.

4.1 The fourteen (14) calendar day cancellation period does not apply to instant digital downloads, instant access courses, events or masterclasses attended. By purchasing an instant digital download or online course, you waive the right to cancel and claim a refund as you have received the product in full. See clause 1.1 for info on events.
4.2 To exercise the right to cancel, you must inform Hils Crisp of your decision to cancel this contract by a clear statement in an e-mail to hils@hilscrisp.com within the fourteen (14) calendar day cancellation period. You will not receive any further support or coaching sessions in the program;
4.3 If you have already received a coaching session, workbook or any other resources and wish to cancel, refer to clause 7.2 below.

5. Upon cancelling this contract in accordance with clause 4, Hils will reimburse to you all payments received from you for this particular purchase, aside from if clause 4.3 applies. Hils will make the reimbursement without undue delay, and not later than fourteen (14) days after the date upon which we are informed about your decision to cancel this contract. The reimbursement will be made using the same means of payment as you used for the initial transaction where possible.

6. Refunds cannot be given once payment has been made, in part or in full, except where clause 4 applies. This applies to deposits or instalments paid as well as full course or event payments. Refunds are not awarded to anyone who failed to take part in the course or program they were enrolled in. You have to do the work and take responsibility for your part.

7 Regarding Coaching programs. By purchasing any of Hils Crisp’s coaching programs you are agreeing to the following terms:

7.1 If you cancel a 1-2-1 coaching session with less than 24 hours’ notice, full payment of that session will be forfeited, at the discretion of Hils. This also covers ‘free’ sessions given as bonuses or as part of a program or event. If more than 24 hours’ notice is given, you may re-arrange the session.

7.2 Coaching sessions must be taken within the period agreed, either within the coaching program or the timeframe communicated, after which date they expire.

7.3 Hils will offer up to a 50% refund (pro rata’d based on coaching sessions and resources received) if you are hugely dissatisfied with the coaching program you have completed and you have given her a chance to rectify your reasons why you feel you haven’t got value. This is provided you have done the work, taken self-responsibility, asked for any clarification and followed her advice.

7.4 Hils agrees to keep all information you share with her as confidential. She may share elements of your journey and results with prospective or other clients or in marketing, but only to inspire and never with any biographical information which may identify you or your business, unless permission by you has been granted. She may also need to share details with my insurance company, upon request.

7.5 Any additional support you request which is outside of the agreed benefits for the program will be negotiated on a case by case basis and additional monies may need to be paid.

7.6 You, as the client agrees to;

7.6.1 take total responsibility for your own wellbeing, decisions and actions and hold yourself accountable including; participating, attending sessions on time, doing the homework and implementating in your business and that everything from Hils is an invitation.
7.6.2 not consume any alcohol or drugs before our sessions, and to declare any medication or health issues which may adversely affect your behaviour or cognition.
7.6.3 not share any of the information or practices imparted during a session, from any resource shared, through any communication with Hils or from any homework, without her express permission and to do so would infringe copyright laws.
7.6.4 be in courageous and full communication, for example to ask for clarification when you don’t understand, to be honest if something isn’t working, to ask for further support if needed and to not wait until the end of the program to voice anything that has come up that hasn’t been working for you.
7.6.5 to complete the coaching program or series of sessions as agreed at the start, even if resistance arises, knowing that the way out is by continuing on, not by avoiding.

7.6.6 be recorded (audio and video) via Zoom or otherwise and for that recording to be shared with other members of the group, when it is part of a group program or membership.

Disclaimer

I will advise you on different business and marketing strategies and help you understand your options at key decision points. However, you must implement your own decisions and I cannot take any responsibility for the consequences or results of you carrying out these activities.

I also cannot do the work for you: you must take responsibility to set your own goals and take the actions to reach them. I’m here as your mentor to support and guide you and for accountability too if required.

Insurance:
I have insurance with Holistic Insurance Services, covering Professional Liability, Public Liability and Product Liability. A copy of my certificate may be provided upon request.